Acknowledge a management order

A management order is a standing instruction: it appears in every affected diary until it is revoked. Acknowledging it is your signature on it — from then on the diary shows who acknowledged it and when. That is the trace an audit will look for.

Before you start

• Permission: the “Acknowledge order” right (instruction:acknowledge).
• A started diary: if you have not started the shift diary yet, instead of the button you will see “Start the shift diary to acknowledge.” Start the diary first.

The “Orders” element can be renamed per plant by your admin. If you cannot find it, look for the name used in your own plant, in the list on the left of the diary.

Steps

1. Open the diary and find the Orders element (it usually sits at the top of the list).
2. Read the order. Its text is under the title, and below that its validity: “Valid until revoked”, or a specific end — “Valid until 2026-07-30, end of morning shift”.
3. If the order applies to one unit, that is shown in its header; if no unit is shown, it applies to all units.
4. Click Acknowledge.

If it worked

The button is replaced by an “Acknowledged” marker, with an “Acknowledged by <your name> · <time>” line underneath. This is automatic and not editable — it is what makes the trail auditable.

Common questions and problems

What you see	Why	What to do
“Start the shift diary to acknowledge.”	The button only works in a started diary — the acknowledgement is tied to your shift.	Start the diary; the button will then work.
“No active orders.”	There is no standing order in force for this unit.	Nothing to do. If you expected one, ask whoever issued it — it may have expired or been revoked.
No “Acknowledge” button	Either you do not have the instruction:acknowledge permission, or the diary has been closed.	If the diary is open, ask your admin for the permission; a closed diary can no longer be edited.
The order disappeared in the next shift	Its validity ended, or it was revoked.	This is normal. Issued orders remain searchable later on the Reports “Instructions” tab.

Worth knowing

• An order is not a task. An order is a rule that is in force (“fill the drums to three quarters only”); a task is an item to be done, and it has a status. The two live in separate elements.
• Sometimes acknowledgement is mandatory. Whoever issues the order can turn on “Acknowledgement required at shift entry” — then acknowledging is part of starting the shift.
• It stays visible afterwards. On the Reports “Instructions” tab, issued orders appear in one table together with their acknowledgements. Which site’s data you see is decided by your role’s site access.